Terms and Conditions

1. Agreement to Terms

By engaging Two Generations Landscaping ("Company," "we," "us," or "our") for landscaping services, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Two Generations Landscaping.

If you do not agree to these terms, please do not engage our services or use our website.

2. Services Provided

Two Generations Landscaping provides professional landscaping services including but not limited to:

• Landscape design and consultation
• Hardscaping (patios, pathways, retaining walls)
• Irrigation system installation and repair
• Planting and garden installation
• Landscape maintenance services
• Outdoor lighting installation

All services are subject to availability and may be modified based on site conditions, weather, and material availability.

3. Estimates and Proposals

3.1 Free Consultations

Initial consultations and property assessments are provided at no charge. These consultations are for informational purposes and do not constitute a binding agreement.

3.2 Written Proposals

Following consultation, we will provide a detailed written proposal outlining the scope of work, materials, timeline, and pricing. Proposals are valid for 30 days from the date of issuance unless otherwise specified.

3.3 Estimate Accuracy

While we strive for accuracy, estimates are subject to change if unforeseen conditions arise during the project, including but not limited to underground utilities, soil conditions, or structural issues.

4. Payment Terms

4.1 Deposit Requirements

A deposit of 50% of the total project cost is required before work commences. This deposit secures your project timeline and covers initial material purchases.

4.2 Progress Payments

For projects exceeding $20,000, payment may be divided into milestone-based installments as outlined in your project proposal.

4.3 Final Payment

Final payment is due upon project completion and your approval during the final walkthrough. Payment can be made via check, cash, credit card, or electronic transfer.

4.4 Late Payment

Invoices not paid within 15 days of the due date will incur a late fee of 1.5% per month (18% annual percentage rate) on the outstanding balance.

5. Project Timeline

Project timelines are estimates based on normal working conditions. Actual completion dates may be affected by:

• Weather conditions
• Material delivery delays
• Unforeseen site conditions
• Changes to project scope
• Permit delays
• Client-requested modifications

We will make reasonable efforts to notify you of any anticipated delays and adjust timelines accordingly.

6. Change Orders

Any changes to the original scope of work must be requested in writing and approved by both parties. Change orders may affect project pricing and timeline. Additional charges for change orders must be paid before the additional work is performed.

7. Client Responsibilities

The Client agrees to:

• Provide accurate property information and disclose any known issues
• Ensure clear access to work areas
• Obtain any necessary HOA approvals prior to project start
• Secure pets during work hours
• Mark or identify any irrigation lines, sprinkler heads, or underground utilities
• Notify us of any changes to contact information
• Be available for scheduled walkthroughs and decision-making

8. Property Access and Safety

8.1 Site Access

Client grants us permission to access the property during normal business hours (8am-6pm Monday-Friday, 9am-4pm Saturday) for the duration of the project.

8.2 Safety Precautions

We maintain comprehensive insurance and follow all safety protocols. However, clients and visitors should stay clear of active work areas. We are not responsible for injuries resulting from failure to observe safety warnings.

8.3 Property Protection

We will make reasonable efforts to protect existing structures and landscaping. However, some disturbance to adjacent areas may be unavoidable during construction.

9. Permits and Compliance

If permits are required for your project, we will coordinate permit applications. Permit fees are the responsibility of the Client and are not included in project estimates unless specifically stated. Projects cannot commence without required permits.

All work performed complies with local building codes, HOA regulations (when applicable), and San Francisco municipal requirements.

10. Warranty and Guarantees

10.1 Workmanship Warranty

We warrant our workmanship for a period of one (1) year from project completion. This warranty covers defects in installation and construction but does not cover:

• Normal wear and tear
• Damage from improper maintenance
• Damage from severe weather or acts of nature
• Damage caused by third parties
• Changes to site conditions (settling, erosion, etc.)

10.2 Plant Warranty

Plants are warranted for 90 days from installation, provided the Client follows our care instructions. The warranty covers plant replacement only and does not include labor for replanting.

10.3 Material Warranty

Materials are covered by manufacturer warranties. We will assist in warranty claims but are not responsible for manufacturer defects or delays.

11. Limitation of Liability

Our total liability for any claim arising from our services shall not exceed the total amount paid for the specific service giving rise to the claim. We are not liable for:

• Consequential, indirect, or incidental damages
• Underground utilities not properly marked by the Client or utility company
• Damage to unmarked irrigation systems or other underground features
• Delays beyond our reasonable control
• Soil conditions, drainage issues, or settling not discoverable during initial assessment

12. Cancellation and Termination

12.1 Client Cancellation

Clients may cancel projects with written notice. Cancellation terms are as follows:

• Before work begins: Deposit is refundable minus a 10% administrative fee
• After work begins: Client is responsible for all work completed, materials purchased, and 20% of remaining contract value

12.2 Company Termination

We reserve the right to terminate services if:

• Payment terms are not met
• Site access is denied
• Client fails to fulfill responsibilities outlined in Section 7
• Unsafe conditions exist that cannot be remedied

13. Maintenance Services

For ongoing maintenance contracts:

• Services are billed monthly and due within 15 days of invoice date
• Contracts require 30 days written notice for cancellation
• Seasonal services (pruning, fertilization) are scheduled based on weather and plant needs
• Emergency services are available at premium rates

14. Intellectual Property

All design plans, renderings, and concepts remain the intellectual property of Two Generations Landscaping unless otherwise agreed in writing. Clients may not reproduce or share designs without our express permission.

15. Photography and Marketing

We may photograph completed projects for marketing purposes, including website, social media, and promotional materials. If you prefer your project not be photographed, please notify us in writing before project commencement.

16. Dispute Resolution

16.1 Good Faith Resolution

Both parties agree to attempt to resolve disputes through good faith negotiation before pursuing legal action.

16.2 Mediation

If negotiation fails, disputes shall be submitted to mediation before a mutually agreed upon mediator in San Francisco County.

16.3 Arbitration and Jurisdiction

Any disputes not resolved through mediation shall be subject to binding arbitration in San Francisco County, California. These terms shall be governed by California law.

17. Insurance and Licensing

Two Generations Landscaping maintains:

• General liability insurance
• Workers' compensation insurance
• Valid California contractor's license
• Business license for San Francisco operations

Proof of insurance and licensing is available upon request.

18. Privacy and Data Protection

We collect and maintain client information including contact details, property information, and project preferences. This information is used solely for service delivery and is not shared with third parties except as necessary to complete your project (e.g., material suppliers, subcontractors).

19. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

20. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes constitutes acceptance of those changes.

21. Entire Agreement

These Terms and Conditions, together with any written proposal or contract, constitute the entire agreement between Client and Two Generations Landscaping and supersede all prior agreements, understandings, and communications.